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How do you value a customer? One who is not required to continually fill out the same admission forms, over and over, because the healthcare provider doesn’t know if they’ve filled them out before.
Or the elimination of time it takes to check in patients for service, because you have all the drug information you need to begin treatment: the HIPAA signature, knowledge about living wills, genetic statements, and other forms.
How does your patient perceive a firm who knows what the other hand is doing? Who cares about whether you are wasting their time with endless, redundant forms. Who puts the power of great information—and great care—in the hands of the customer.
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